Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email email@example.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Please allow 2-3 days for local shipments (within Singapore). For international orders, please give it 2-3 business days for order processing. Once shipped, it usually takes 10-15 business days for US shipments and 15-20 business days for other international destination, depending on your location.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Dr. Althea Singapore has a 30 day refund policy for all orders placed through skinfatuation.myshopify.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.
If your article was delivered to your address or PO box but not collected, we reserve the right to refund only up to 65% of purchase price to cover freight and other costs. This is only if the article manages to find its way back to us.
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at email@example.com
Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.
Upon purchase, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.